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How We Keep Your Account Safe

We collect and store your personal information — account details, payment methods, transaction history — to let you deposit via DANA, OVO, GoPay and QRIS, verify your identity…

Data encrypted end-to-endLocal payment verificationWithdrawal audit trailAccount access controls

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What This Policy Covers

miotto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

miotto operates where local law permits. We collect personal data — your name, email, phone, payment method, deposit and withdrawal amounts, game activity, device information and browser data — to fulfill your account, comply with local regulations and prevent fraud. We use cookies to remember your

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lobby preferences and login status. Your data may be retained for as long as your account exists, plus a period after account closure for regulatory compliance. We do not sell your data to third parties, but we may share information with payment processors (DANA, OVO, GoPay,
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QRIS operators), fraud-detection partners and legal authorities where required by law. Access to your data depends on local law and the jurisdiction in which miotto operates.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Contact Us About Your Privacy

We respond to data requests, privacy concerns and account-access questions through multiple channels. Players in Semarang, Makassar and across Indonesia can reach our support team in real time.

Live Chat Open your account dashboard, tap the chat icon in the bottom right and select Privacy or Account. Our team responds in minutes during lobby hours.

Email Support Send your privacy request to [email protected] with your account username and registered email. We reply within 24 hours with next steps.

Account Settings Go to Settings → Privacy & Data to download your information, request deletion or review what we hold about you at any time.

DATA HANDLING PRACTICES

How We Manage Your Information

We store your account data on secure servers with multi-layer encryption. Deposits and withdrawals are logged with timestamp, amount and payment method so you can verify every transaction.

Encryption Standard

All deposits via DANA, OVO, GoPay and QRIS use 256-bit SSL encryption from your device to our payment gateway so payment details never travel unencrypted.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can disable cookies in your browser, but some features will not work.

Withdrawal Verification

Every withdrawal is logged with your account ID, requested amount, method and completion timestamp. You can audit this in Account → Transaction History anytime.

Data Retention

Personal data stays on our servers while your account is open. After closure, we keep name, email and transactions for three years, then delete permanently.

Third-Party Sharing

We only share your data with DANA, OVO, GoPay and QRIS processors to clear your deposit, and with fraud-prevention partners to detect misuse. We never sell data.

Request Changes Anytime

Update your email, phone or linked payment method in Settings → Account Details. Request data deletion by emailing [email protected] with your username.

Privacy Questions Answered

Here are the questions we hear most often about how we handle your data, account security and privacy rights.

We collect your full name, email, phone number, date of birth, home address and national ID number for account verification. We also record the device type, browser and IP address you use to log in. This data lets us prevent fraud and comply with local regulations.

Transaction records — deposit date, amount, payment method (DANA, OVO, GoPay or QRIS), and withdrawal status — are stored for as long as your account is active, then retained for three years after closure for regulatory compliance, then permanently deleted.

Yes. Go to Settings → Privacy & Data and select 'Download My Information'. We compile your account details, transactions and preferences into a file and email it within 24 hours.

We share only the information necessary to process your deposit or withdrawal with DANA, OVO, GoPay and QRIS operators. We do not sell your data. Fraud-detection partners also see deposit amounts and timing to flag suspicious activity.

Your account details and transaction history remain on our servers for three years to meet financial-reporting requirements, then are deleted permanently. You can request immediate deletion of non-regulatory data by contacting [email protected].

Passwords are encrypted with bcrypt hashing so we never store them in plain text. Session cookies expire after 30 minutes of inactivity on mobile or one hour on desktop. You can log out anytime from Settings → Active Sessions.

We use session cookies to keep you logged in and preference cookies to remember your lobby language and game filters. We do not use third-party tracking cookies. You can disable them in your browser, though some features will not function properly.

How We Keep Your Account Safe

Contact Us About Your Privacy

How We Manage Your Information

Encryption Standard

Cookie Policy

Withdrawal Verification

Data Retention

Third-Party Sharing

Request Changes Anytime

Privacy Questions Answered

01 What personal information do you collect when I open an account?

02 How long do you keep my deposit and withdrawal records?

03 Can I download a copy of my personal data?

04 Do you share my payment details with other companies?

05 What happens to my data if I close my account?

06 How do you protect my login password and session?

07 What is your policy on cookies and tracking?

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